Terms and Conditions for Lets Lucky (Australia)
These Terms and Conditions govern your access to and use of the Lets Lucky online platform in Australia. By creating an account, accessing features, or using the services, you agree to these Terms. If you do not agree, you must stop using the platform. The services are intended for users aged 18 and over.
Definitions and Service Overview
“Platform” refers to the Lets Lucky services, software, and related features. “You” refers to the user of the platform. The platform may offer account-based access to gaming or gambling-related functionality and supporting services. Features can change over time, and certain functionality may be limited by technical, operational, or legal considerations.
Eligibility and Account Registration
To use the platform, you must:
- be at least 18 years old
- provide accurate, current information during registration
- keep your login credentials confidential
- maintain control of your account and promptly notify us of suspected unauthorised access
We may request information to confirm eligibility, protect users, and maintain security standards.
User Responsibilities
You agree to use the platform responsibly and lawfully. You are responsible for:
- all activity on your account (unless caused by our verified system error)
- keeping your contact details up to date
- ensuring that your device and network are secure
- complying with these Terms and any posted rules or instructions within the platform interface
Prohibited Conduct
You must not:
- use the platform for fraud, money laundering, or unlawful activity
- attempt to bypass security controls or access restricted areas
- create multiple accounts to evade limits or restrictions
- exploit software errors or use automation that disrupts normal operation
- harass, threaten, or abuse staff or other users
- upload malware or interfere with platform stability
We may restrict or terminate accounts where prohibited conduct is suspected or confirmed.
Payments, Fees, and Account Balances (If Applicable)
If the platform supports deposits, withdrawals, or paid services, you agree that: you are authorised to use the selected payment method; fees, minimums, or processing times may apply and will be shown before completion where practicable; we may perform security checks to protect users and prevent fraud; chargebacks, reversals, or disputed transactions may result in restrictions while the issue is reviewed. If a payment provider is involved, their terms may also apply to the transaction processing.
Fair Use, Errors, and Service Interruptions
The platform may occasionally be unavailable due to maintenance, updates, or unforeseen technical issues. We aim to restore access within a reasonable time, but uninterrupted service is not guaranteed. If an error affects account records or a displayed result, we may correct it based on available logs and relevant evidence, using a fair and consistent approach.
Responsible Gambling and Player Controls
You are expected to use safer gambling tools where appropriate and to seek help if gambling causes harm. You can request limits, time-outs, self-exclusion, or account closure via support. These controls may be subject to operational constraints and verification steps designed to protect you and other users.
Intellectual Property
The platform, including text, graphics, logos, interface design, and software, is owned by or licensed to Lets Lucky and protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works unless expressly permitted in writing.
Third-Party Services and External Content
The platform may include features provided by third parties or references to external services. We do not control third-party content and are not responsible for their availability, policies, or practices. Your interactions with third parties are governed by their terms and policies.
Disclaimers and Limitation of Liability
We provide the platform on an “as available” basis. To the extent permitted by Australian law:
- we do not promise that the platform will be error-free or always available
- we are not responsible for losses caused by factors outside our reasonable control (such as internet outages or device compromise)
- our liability is limited to what is reasonably foreseeable and permitted under applicable law
Nothing in these Terms excludes consumer guarantees or rights that cannot be excluded under Australian law.
Suspension and Termination
We may suspend or terminate your access if we reasonably believe: you breached these Terms or platform rules; your account activity presents a security, fraud, or integrity risk; we are required to do so to comply with legal obligations. You may request account closure by contacting support. Certain information may be retained for security, dispute resolution, and legal compliance as described in our privacy approach.
Changes to the Platform or These Terms
We may update platform features and these Terms from time to time. If changes are material, we may provide notice through the platform or via account contact details where appropriate. Continued use after updates means you accept the revised Terms.
Governing Law and Jurisdiction (Australia)
These Terms are governed by the laws applicable in Australia. You agree that disputes may be handled in courts located in Australia, subject to any non-excludable rights you may have under Australian law.
How to Contact Us
For questions about these Terms, account issues, or requests related to responsible gambling tools, contact:
Phone
+61 2 8015 4729
Address
Level 10, 99 Elizabeth Street, Sydney NSW 2000, Australia