Privacy Policy for Lets Lucky (Australia)

This Privacy Policy explains how Lets Lucky may collect, use, disclose, store, and protect personal information when you access our online platform in Australia. It also describes your privacy rights and how to contact us with requests. Our services are intended for users aged 18 and over.

Scope and Key Definitions

This policy applies to personal information processed when you create an account, use platform features, contact support, or otherwise interact with our services. “Personal information” generally means information that identifies you or could reasonably identify you.

Personal Information We May Collect

The categories of data we collect depend on how you use the platform and what you choose to provide.

Identity and Contact Data

This may include your name (or nickname), date of birth (for age checks), email address, phone number, and account credentials. If identity verification is needed for security or compliance purposes, we may request additional information, but we aim to keep such collection proportionate.

Usage and Activity Data

This may include pages viewed, clicks, session duration, feature interactions, and general engagement patterns. We use this to maintain service quality, diagnose issues, and improve user experience.

Device and Technical Data

This may include IP address, device identifiers, browser type, operating system, time zone settings, language preferences, and security-related signals. This data helps with fraud prevention, account protection, and service reliability.

Transaction and Account Data

If the platform supports paid features or financial transactions (where applicable), we may process transaction status, payment method indicators (not full card numbers where avoidable), timestamps, and related records needed for reconciliation, refunds, dispute handling, and fraud controls.

Support Communications

When you contact support, we may store message content, attachments you choose to send, and our responses. Calls or chats may be logged for quality, security, and training purposes, where permitted.

How We Use Personal Information

We use personal information for purposes such as:

  • providing and operating the platform, including account creation and access controls
  • verifying age eligibility (18+) and enforcing platform rules
  • maintaining security, preventing fraud, and protecting users and our systems
  • troubleshooting, analytics, and improving performance and usability
  • responding to support inquiries and resolving disputes
  • sending service-related notices (for example, policy updates or security alerts)
  • managing marketing preferences where you have opted in or where permitted

Legal Bases for Processing (General)

Depending on the situation and applicable Australian privacy requirements, we may process information based on:

  • performance of a contract (to provide the services you request)
  • legitimate operational interests (such as improving security and preventing misuse)
  • consent (for optional features, certain cookies, and marketing where required)
  • legal obligations (where we must keep certain records or respond to lawful requests)

If a legal basis does not apply in a specific case, we avoid processing or seek appropriate permissions.

Data Sharing and Disclosure

We do not sell personal information as a business model. We may share limited data when necessary to operate the service.

Service Providers (Processors)

We may share data with vendors who provide hosting, analytics, security monitoring, customer support tools, payment support (if applicable), and similar operational services. They are expected to use the data only to deliver services to us and to apply reasonable safeguards.

Corporate Changes

If Lets Lucky is involved in a merger, acquisition, restructuring, or asset transfer, relevant personal information may be transferred as part of that process, subject to appropriate confidentiality controls.

Legal and Safety Requests

We may disclose information if required by law, court order, or to respond to valid legal processes. We may also disclose limited information to protect users, investigate fraud, or address security threats where reasonable and lawful.

Some service providers may process data outside Australia. Where cross-border transfers occur, we take steps designed to ensure appropriate protections, such as contractual controls, access limitations, and security requirements consistent with the sensitivity of the data.

We keep personal information only as long as needed for the purposes described in this policy. Retention periods may vary based on:

  • account status (active, dormant, closed)
  • operational needs (security logs, dispute resolution)
  • legal or accounting obligations (where applicable)

When data is no longer needed, we take steps to delete, de-identify, or securely dispose of it.

We use reasonable technical and organisational safeguards designed to protect personal information, such as access controls, encryption in transit where appropriate, monitoring, and secure development practices. No method of storage or transmission is completely secure, so we cannot guarantee absolute security, but we work to reduce risk and respond to incidents promptly.

Your Privacy Rights and Choices

Depending on your circumstances and applicable requirements, you may request:

  • access to the personal information we hold about you
  • correction of inaccurate or outdated information
  • deletion or de-identification (where lawful and feasible)
  • objection to certain processing or restriction in limited cases
  • a copy of certain information in a usable format (portability) where applicable

You can also manage marketing preferences through account settings (where available) or by contacting support.

How to Submit a Privacy Request

To make a privacy request, contact us from the email associated with your account when possible. We may ask for additional information to verify identity and protect your account.

Privacy Contact

[email protected]

Children and Minors

The platform is not intended for minors. We take age eligibility seriously and may restrict or close accounts that appear to be used by individuals under 18.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or applicable expectations in Australia. Updates take effect when posted on the platform.