Responsible Gambling Policy (Australia, 18+)

Lets Lucky supports safer gambling practices and aims to provide tools and information that help users stay in control. This policy explains practical ways to manage play, reduce risk, and access support. The platform is strictly for adults aged 18 and over.

Our Safer Gambling Approach

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Outcomes can be unpredictable, and no strategy can guarantee results. We encourage users to make informed decisions, set boundaries, and take breaks when needed.

Age Restriction and Eligibility (18+)

You must be at least 18 years old to use Lets Lucky. If we believe an account is being used by someone under 18, we may restrict access, request age verification, and/or close the account to protect minors and maintain platform integrity.

Tools to Help You Stay in Control

We aim to provide responsible gambling controls that can be applied to your account. Availability can vary depending on product configuration, but the following tools are typical options.

Deposit Limits

You can set a cap on how much you deposit over a chosen period (for example, daily, weekly, or monthly). Limits help align spending with what you can comfortably afford.

Loss Limits

A loss limit sets a maximum amount you are willing to lose within a period. If you reach it, you should stop and reassess rather than increasing stakes to chase losses.

Session or Time Limits

Time limits help reduce extended play. A session reminder or time cap can prompt you to take breaks and avoid losing track of time.

Time-Outs

A time-out is a short break (for example, 24 hours to several days) that blocks access to gambling features while you cool off and regain perspective.

Self-Exclusion

Self-exclusion is a longer block (often weeks or months) intended for users who feel they cannot control gambling. During self-exclusion, access is restricted.

Account Closure Guidance

If you decide to stop using the platform, you can request account closure through support. You may also ask for account restrictions instead of full closure.

Warning Signs to Watch For

Consider pausing play and seeking help if you notice patterns such as:

  • spending more than planned or hiding gambling activity
  • chasing losses or increasing stakes to “win it back”
  • borrowing money or skipping essential expenses
  • feeling anxious, irritable, or unable to stop
  • gambling interfering with work, relationships, or sleep

Practical Safer Gambling Habits

You can reduce risk by using simple habits:

  • set a budget and treat it like an entertainment expense
  • decide on a time limit before you start
  • avoid gambling when stressed, tired, or under the influence of alcohol
  • take regular breaks and avoid extended sessions
  • keep track of deposits and outcomes to stay aware of real spending

Protecting Minors and Shared Devices

If you share a device, take extra precautions:

  • keep passwords private and use strong, unique credentials
  • sign out after each session
  • use device-level user profiles or parental controls where relevant
  • do not store payment details on shared devices
  • never allow minors to access your account, even for “practice” or viewing

Getting Help and Support

If gambling is causing harm or feels difficult to control, consider talking to a qualified professional or a local support service in Australia. Reaching out early can make recovery easier. If you want to apply limits, request a break, or self-exclude, contact our support team.

Responsible Gambling Support Contact

Email: [email protected]

Phone: +61 2 8015 4729

Operational Measures (Non-Guarantee)

We may use reasonable monitoring signals to identify potentially risky patterns (for example, repeated failed logins, unusual session behaviour, or frequent limit changes) and to keep the platform secure. Where appropriate, we may provide reminders or guidance; however, no monitoring process can identify every risk situation, and users remain responsible for their decisions.

Updates to This Policy

We may revise this Responsible Gambling Policy to reflect new tools, updated platform features, or evolving expectations in Australia. Changes apply from the time the updated policy is published on the platform.